Friday, February 27, 2015

Update

Alright, so it’s been a while since I’ve written about the world of electric skateboarding. There’s a part of me that wants to call it motorboarding. Is that too far out? I dunno.

First off, my Boosted Board broke. Well, broke is such a strong word. Especially since it still works. But one of the motors is loose. Despite realizing this at work, I was still able to ride the board home. A friend thought I could just use a hex wrench to tighten it up. But when I got home and took a hex wrench to it, it didn’t tighten. I took a short video of it on Instagram, but the upload failed. I’ll have a video of it up on Instagram @maulakai shortly. But the bottom line is that it’s a minor issue that I expect to fix easily.

That said, there’s also the matter of the belt. Which still looks perfectly skatable to me. But I still plan on buying a new belt and replacing it.

Because my Boosted was broken, yesterday I rode my Bamboo Series two to work. Yes it’s big, but I was able to take it on the bus without issue. Once again, I marveled at how well the board did over the unforgiving terrain of our campus. And once again, I found myself craving the carve.

It’s like, a large part of skating on orthodox wheels is knowing which parts of the sidewalk to skate, and which parts to avoid. Much of it involves carving around the bumps, and hitting your marks. And all of that fine tuning, all of that finesse is lost when you skate on the all terrain wheels.

Which is why, nowadays, I think of the all terrain wheels more as beginner wheels. They’re what I’d give my SO, or mom to ride on. But for me, the skill and speed of orthodox wheels is preferred.

Which is why today, to ride into work, I reached for my old Snubnose. Man is that board fun, even after all these years. I still prefer the old remote, which allows me to break with higher precision. I love the way she turns on a dime, the way she can stand up all by herself, and the way she’s smaller than the other boards.

The only real flaw in Evolve boards, is the fact that the new remote doesn’t allow you to precision brake. I’m thinking a simple remote redesign is all they really need.

I went on Facebook the other day and found a group called Evolve Skateboard Owners. https://www.facebook.com/groups/evolveowners/ If you are reading this blog, then you probably want to join that group. It is a great resource, and I can’t believe I didn’t find it sooner. After skimming the comments, I’ve learned that perhaps the number one complaint with Evolve is that they don’t seems to respond to emails -- basically their customer service. I’ve had a very similar experience.

However, I *did* get a response from them the other day. They received my broken truck, and are sending me a replacement. I can’t wait to get that and tell you how it goes.

I also want to mention that I’ve stopped logging the mileage on my boards. I know, I know, it was kind of a big deal for me. And it was a great thing to do -- when I  only had the Snubnose. But now, with three boards, and multiple riders, it’s just too much. Suffice it to say that if you buy an electric skateboard and commute with it for about three years, it should pay for itself. But honestly, it’s worth buying, just for the fun factor.

Tuesday, February 3, 2015

The Trouble with Trucks

Let me explain the situation with Evolve. A long time ago, sometime last year, if I remember correctly, I bought a Carbon series from Evolve. Now any electric skateboard you buy today is going to take a long time to actually ship, and the carbon series is no exception.
When I finally got it, I only used it a few times before the electrics on it went dead. Bummer. I wound up returning it. They send me another Carbon series, which also went dead. The Evolve representative asked me to do some work on the board, opening it up, checking wire connections, etc. At the end of it all, they told me to return that board, too.
At that point, it was public knowledge that Evolve was coming out with a new Bamboo Series Two. I asked them for a Series Two, having been soured on the carbon series. Also, the Carbon series was a bit long for my liking. Since the Carbon series cost more, they offered to refund me the difference. Sounds great.
Fast forward to August of 2014, when I got the Series Two. I rode it a few times with the regular skateboard wheels, before putting on the all terrain tires. I skated it like that until recently, when I put the regular wheels back on. I estimate I only rode the board about a dozen times, total, before I went to take a picture of it. And noticed the metal was damaged.
Now I put the picture of the broken truck on my instragram @maulakai. Would you believe Evolve responded on their official account to contact the distributor for a replacement?
I contact the distributor. He isn’t the same guy I had been doing business with in Michigan. Now it’s some guy out in California. I check one of Evolve’s email newsletters and see that they have changed their American base. New location, new management. Awesome.
But the guy I’m emailing asks me to mail the part to them, says he thinks a replacement is $40. It cost me $20 to mail the damn broken part, but I did it.
Meanwhile, Evolve on Instagram says I should have been issued a new set of trucks a long time ago.
So now I’m stuck in an awkward place, wondering what’s going to happen. It’s a bit like a good cop / bad cop routine, where the guy on Instagram says everything you’d want to hear, that it’s all a big misunderstanding that they’ll take care of. While the guy writing their email says how much more money he wants from you.
All of this, and I never did get the difference in cost between the Carbon and the Bamboo Series Two. I’m not sure if the prices have changed, but we’re talking a difference of $450, according to the Evolve webpage today.
So Evolve on instagram says I should email him. Of course, I don’t have his email address, but I’m going to see if I can’t get a hold of that man, who may or may not be Jeff Anning (the CEO of Evolve).
I hate to write such posts that shed a bit of a dark light on the situation. But when I started the blog, I promised to chronicle the journey of an electric skateboarder, so that people new to the sport would have some idea of what to expect. I want to make it clear that despite all of the bumps along the way, I absolutely love my Evolve boards. If I could do it all over again, I would have purchased their boards even sooner.
But I’m trusting you, Evolve, to make this right.